Hoom Return and Exchange Policy
OVERVIEW:
- Our refund and return policy lasts 7 days. If 7 days have passed since your delivery and installation, we can’t offer you a full refund or exchange.
- Change of mind is valid only before installation has been scheduled and not after installation has already been completed.
- Purchases that have not been installed will be assessed on a case-by-case basis. Change of mind requests will not be considered.
- To be eligible for a return, your item must be in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
REFUND POLICY:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hoom.com.sg.
EXCHANGE POLICY:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@hoom.com.sg or WhatsApp us at 8882 9166.
SHIPPING RETURN POLICY:
- To return your product, you should schedule a time for our personnel to remove the product from your door. Transport and labour costs may apply.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- The time it may take for your exchanged product to reach you may vary.