Terms & Conditions
Authorised Distributor & Parallel Import Disclaimer
Hoom is owned and managed by Laminate Door Pte Ltd.
Authorised Distributor Statement
We are an official authorised distributor for the brands and products sold on our website.
All products supplied by us or our officially appointed authorised resellers are sourced through official and authorised distribution channels and are eligible for the applicable local manufacturer’s warranty, subject to the respective brand’s terms and conditions.
Parallel Import Disclaimer
We do not sell, promote or support parallel imported products.
Please note that:
- Products purchased from third party sellers, unauthorised retailers, online marketplaces, or overseas sources may be classified as parallel imports.
- We do not provide warranty coverage, servicing for parallel imported products that were not purchased directly from us or our authorised resellers.
- Warranty claims, repairs, software updates, or servicing for such parallel imported products may be declined by the manufacturer or authorised resellers.
Using Our Website
Our website is provided to help you explore and purchase HOOM’s products. By browsing or interacting with the site, you agree to use it responsibly and in accordance with applicable laws.
Product Details
We aim to present our products clearly and accurately. While we regularly update product descriptions, specifications, and images, minor variations may occur due to manufacturing updates or screen display differences.
Placing an Order
Orders are confirmed only after we verify product availability.
You are responsible for ensuring all order information (contact details, shipping address, payment details) is accurate.
HOOM may decline or cancel an order if inconsistencies or unauthorised activity are detected.
Payments
Payments must be completed using the available methods displayed at checkout. Any issues with payment processing may result in delayed or cancelled orders.
Deliveries
Delivery timelines shown during checkout are estimates and may change due to courier schedules, weather conditions, or unforeseen delays.
Once an item is handed over to the delivery partner, responsibility for timely delivery is shared between HOOM and the logistics provider.
Customers will be informed if significant delays occur.
Returns & Exchanges
HOOM provides a clear and customer-friendly process for returns, exchanges, and warranty claims. Please refer to our Returns & Exchange Policy for full details.
Your Personal Information
Any information you share with us is handled with care. Please review our Privacy Policy to understand what data we collect, how it is used, and how we safeguard it.
Ownership & Usage Rights
All content on the HOOM website — including product names, images, designs, and written content — belongs to HOOM. You may not reuse, copy, or distribute any content without written permission.
Product Usage
HOOM products should be used as intended and according to the provided instructions. Misuse may lead to reduced performance or voided warranties.
Limitation of Responsibility
While we strive to provide reliable service, HOOM cannot be held responsible for issues caused by:
misuse of products,
third-party services (payments, shipping, installation),
circumstances outside our control.
Updates to These Terms
HOOM may update these terms when necessary to reflect changes in our services or policies. Updates will be published on this page. Continued use of our website or products indicates acceptance of the revised terms.
Contact Us
For questions or support, you can reach us at:
Email: contact@hoom.com.sg
Phone: